We are committed to protecting the privacy and security of our patients’ personal information. This privacy policy explains how we collect, use, share, and protect your personal information, in accordance with applicable laws and regulations.

1. Information Collected

We collect the necessary information to provide quality dental care to our patients. This information may include, but is not limited to:

• Contact Information: Name, mailing address, email address, and phone number;
• Demographic Information: Age, gender;
• Medical History: Information about your medical history, current medications, allergies;
• Insurance: Insurance policy number and information related to your insurer;
• Biometric Data: X-rays, imaging, and other medical examinations as needed.

2. Use of Your Information

The personal information we collect is used for:

• Scheduling and confirming your appointments;
• Performing dental exams and treatments;
• Maintaining and updating your medical records;
• Managing your patient accounts;
• Sending appointment reminders and follow-up information;
• Processing payments and managing insurance claims.

We also use this information to improve the quality of our services and to comply with legal and regulatory obligations.

3. Methods of Collecting Information

Personal information is collected through various means, such as paper or online forms, in-person interviews, and any communication with our staff.

4. Sharing of Information

We only share your personal information with third parties when necessary to provide dental services (e.g., with dental laboratories for the creation of dental appliances or with insurance companies for claims processing).

We are committed to not selling, renting, or disclosing your personal information to third parties, except when required by law or when we have obtained your explicit consent.

5. Protection and Security of Information

We implement appropriate security measures to protect your personal information from unauthorized access, use, or disclosure. This includes the use of secure systems for managing records, as well as physical and administrative safeguards, in compliance with applicable laws and regulations. However, no security system is infallible, and there is always some residual risk.

6. Storage of Information

Personal information is primarily stored and processed in Quebec. However, some data may be processed by external service providers outside of Quebec. In such cases, we take appropriate measures to ensure that your information is adequately protected.

7. Your Rights

In accordance with applicable laws, you have the following rights:

• Access to your personal information that we hold;
• Request correction or deletion of your information;
• Withdraw your consent for the collection or use of your information, although this may affect our ability to provide you with appropriate dental care.

If you wish to exercise any of these rights, please contact the person responsible for managing personal data, Julie Gosselin, manager.

8. Changes to This Privacy Policy

We reserve the right to modify this privacy policy at any time to reflect changes in our practices or legal requirements. In the event of a substantial change, we will inform you by posting a notice on our website or sending you a notification.

9. Contact

For any questions regarding this policy or how we handle your personal information, please contact Julie Gosselin, Manager, at: gestion@drethunguyen.com